Security Service Plan Addendum

This Security Service Plan Addendum is a formal extension of the Infinigence Managed Service Plan. It defines our responsibilities, client obligations, and available services under the Security domain. This addendum is only valid with an active Managed Service Plan agreement.

Overview

Infinigence LLC is committed to protecting your organization’s IT infrastructure through proactive security measures. This addendum supplements the core Managed Service Plan with specialized services for risk mitigation, compliance, and system hardening.

Coverage

• Security assessment and baseline configuration
• Antivirus and EDR (Endpoint Detection & Response) deployment and monitoring
• Firewall and access control configuration
• Vulnerability scanning and remediation support
• Incident response coordination and reporting

Options

• Security awareness training for staff
• Compliance enforcement and policy management
• External threat monitoring and alerting
• Physical security integration (door access, surveillance)

Not Included

• Emergency incident response without an existing coverage agreement
• Hardware costs for firewalls, surveillance, or physical access control
• Non-licensed software or non-standard devices

Client Responsibilities

• Report any security concerns or incidents promptly
• Participate in scheduled training and audits
• Maintain physical security of IT infrastructure
• Ensure user compliance with security policies

This addendum is version R2.1.5 and requires mutual signatures to become active. It is subject to the terms of the master agreement and does not function independently.

Back to Managed

Provisioning and Configuration

Use scripting to configure firewalls, VLANs, DHCP scopes, and routing updates with repeatable templates.

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Inventory and Asset

Auto-tagging new devices, License tracking, & Notification when hardware is due for refresh or warranty expiration.

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Careers

Join a mission-driven IT company that values innovation, flexibility, and integrity. Explore open positions and grow your career with Infinigence.

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Middlesex County

From Middletown’s medical centers to shoreline shops in Old Saybrook. We deliver fast, secure tech services tailored to healthcare, retail, and local businesses.

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E-Waste Recycling

Responsibly dispose of old electronics. We offer secure, eco-friendly recycling for computers, phones, and network gear—protect your data and the environment.

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Project Support

Maintain system stability and evolve your solution. Our team offers continuous IT support after deployment to ensure long-term success and optimization.

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Program Management

Align IT projects with your strategic goals. We manage interconnected initiatives, resources, and timelines to ensure program-level success and enterprise value delivery.

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Litchfield County

From Torrington’s manufacturers to Lakeville’s small businesses and rural clinics. We provide tech solutions where rugged terrain meets modern business demands.

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