Expert Software Support

Legacy DOS and Windows

With software becoming mainstream in the early 1990s, Infinigence brings real-world experience that started right at the beginning. Our founder began supporting software in 1992 and began providing technical support for DOS and Windows 3.0. As graphical interfaces and personal computing evolved, so did our depth of knowledge—supporting the transition from 16-bit systems through Windows 95, NT, XP, and beyond. We have experience at the top tiers of global support organizations and can provide you with direct access to that experience. We’ve experienced the lifecycles of popular software from ideas to development, deployment, maintence, feature blooms, retirement, and sunsetting.

Enterprise Software

We handle mass deployments, user migrations, application packaging, update automation, and enterprise software compatibility. Whether resolving DLL conflicts, scripting installations in SCCM or Active Directory environments, or working with proprietary internal tools, we’ve helped global organizations maintain performance, compliance, and end-user satisfaction at scale.

Modern Desktop Software

Whether you're facing issues on Windows or MAC with Microsoft 365 (formerly Office 365), legacy installations of Microsoft Access, Visual Basic for Applications (VBA), or need help automating tasks using PowerShell, Python, or Bash scripting, Infinigence has the background and skills to step in and deliver. We've supported line-of-business software such as QuickBooks, Sage, Peachtree Accounting, and TurboTax for accounting firms, and specialized medical and veterinary tools like Impromed, Cornerstone, and Open Dental. We’ve troubleshot Adobe Creative Suite errors, licensing problems with Autodesk products like AutoCAD and Revit, and slowdowns in engineering environments running SolidWorks, CATIA, or Ansys. We understand the demands placed on both end-users and IT departments and speak the language of software vendors when you need an advocate who knows where to push.

Software Incorporation

We don't just fix software — we integrate, automate, secure, and educate. For clients running Google Workspace, Dropbox, or Box.com, we help with synchronization conflicts, permissions management, and data recovery. In creative and retail environments, we've supported apps like Adobe Premiere Pro, CorelDRAW, Shopify, WooCommerce, and Lightspeed POS. If you're a gamer or content creator using Steam, OBS Studio, Discord, or Twitch integrations, we're also ready to troubleshoot stream disruptions, audio device conflicts, and plugin crashes. We also offer remote troubleshooting for mobile apps across Android and iOS platforms, including business-critical tools like Square, QuickBooks Mobile, Salesforce, or Zoho.

Full Spectrum Support

Our support extends beyond the common use cases to include vendor liaison services, software procurement consulting, and user onboarding strategies. We help with licensing compliance, version control, virtual environment tuning (VMware, Hyper-V), and backups that don’t interrupt business continuity. While we are not the original developers of the software we support, we offer advanced insight into the configuration, optimization, and error resolution of third-party and custom-developed tools. We support what we do not sell and strive to improve user experience (UX). All third-party names such as Microsoft, Intuit, Autodesk, Adobe, Steam, and others are trademarks of their respective owners, and Infinigence LLC is not affiliated with or endorsed by any of these companies. However, we do form or have partnerships with companies as it suits our needs and may offer benefits from those relationships to you.